Data Recovery Best Practices for NAS Promise Vess 1730i RAID Array Failures

Has your NAS Promise Vess 1730i suddenly lost its network drive and you’re unsure what to do next? Did the RAID array collapse, making your files inaccessible? Is the device throwing errors during startup? Perhaps you accidentally rebuilt the RAID array or several hard drives failed at the same time?

Data Recovery Best Practices for NAS Promise Vess 1730i RAID Array Failures

Promise Vess 1730i NAS Data Recovery in 2025

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from an Vess 1730i. We’ll walk through the most common causes of failure and demonstrate proven methods to restore files from a lost or degraded RAID array.

Data Recovery Best Practices for NAS Promise Vess 1730i RAID Array Failures

RAID Recovery™ 2.8
Recover data from damaged RAID arrays inaccessible from a computer.
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Why Regular Data Recovery Tools Can’t Restore Files from RAID

Conventional hard drives store user data by writing it sequentially across the disk surface, which means an entire file is typically located on a single drive. In contrast, when data is written to a RAID array, each file is split into multiple fragments. These fragments are then distributed and written in sequence across all the drives in the array. Depending on the configuration, fragment sizes can range from 2 KB to 2 MB, so every file is physically stored across several disks at once.

This approach significantly increases read and write performance — after all, writing two halves of a 1 GB file to two drives simultaneously is much faster than writing the full 1 GB to a single disk. However, this same mechanism makes file recovery far more complex.

Different RAID levels use different methods to distribute and protect data. On top of that, manufacturers like Promise often add their own proprietary structures and variations. As a result, data can be written to disks in many different formats, and each requires a specific approach during recovery.

Can implementing user quotas or permissions help prevent accidental data loss on NAS Promise Vess 1730i devices?

Yes, implementing user quotas and permissions can help prevent accidental data loss on NAS Promise Vess 1730i devices. User quotas allow administrators to set limits on the amount of storage space that each user or group can consume on the NAS device. This helps prevent users from unintentionally filling up the storage and potentially causing data loss.

Permissions, on the other hand, allow administrators to control access to files and folders on the NAS device. By setting appropriate permissions, administrators can restrict users from making changes or deleting critical files and folders, reducing the chances of accidental data loss.

By combining user quotas and permissions, administrators can ensure that users have limited storage capacity and restricted access to prevent accidental data loss on the NAS device.

How to Remove Hard Disks from Your NAS and Connect Them to a PC

Although the NAS Vess 1730i can be accessed over the network, you still need to remove its hard disks and connect them directly to a Windows PC. Only then can the recovery software properly scan and analyze the drives. Follow these steps:

  1. Power off the NAS and disconnect it from the power source.

    WARNING! Before removing any drives, carefully read the device manual. Improper actions may damage both the NAS enclosure and the hard disks in the RAID array.

  2. Remove the hard disks one by one, gently sliding each drive out of its slot. Remember that hard disks are highly sensitive: any impact or drop can cause serious physical damage.

  3. Label each hard disk according to its position inside the NAS. The order of the drives is crucial for correct RAID reconstruction.

  4. Connect the drives to your computer. In this video, we explain which ports you can use to connect hard disks and what to do if your PC does not have enough free connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Step-by-Step Data Recovery with Hetman RAID Recovery

Hetman Raid Recovery

This program restores data from damaged RAID arrays and is fully compatible with Promise Vess 1730i. Each hard disk in the array contains technical metadata describing how files were written. When launched, Hetman RAID Recovery analyzes this metadata, automatically reconstructs the damaged array, and provides access to its contents. After that, you can browse the recovered disk and save your files. The program can also restore files that were accidentally deleted from the network drive.

Go to view
How to recover data from a Promise

How to recover data from a Promise

Vess 1730i has 16 HDD slots, and it supports the following array types:

  • RAID 0;
  • RAID 1;
  • RAID 1E;
  • RAID 3;
  • RAID 5;
  • RAID 6;
  • RAID 30;
  • RAID 50;
  • RAID 60;
  • JBOD;

NAS supports:

  • exFAT, VFAT, FAT 12 / 16 / 32;
  • NTFS / ReFS;
  • APFS / HFS+;
  • Ext2 / 3 / 4 / ReiserFS / XFS / UFS / ZFS / Btrfs;
  • VMFS / HikvisionFS;

How to Safely Recover Data from Disk Images

This utility allows you to create a complete copy of a disk and work with the disk image instead of the physical drive. This approach helps protect your data from:

  • Overwriting during the recovery process;
  • Additional data loss caused by bad sectors;
  • User errors.

To create a disk image, follow these steps:

  1. Ensure you have enough free space to store the image. Its size will typically match the size of the original disk.

  2. In the main window, select the target disk and choose Tools - Save Disk. You can also select multiple disks if needed.

  3. When the Image Creation Wizard opens, select whether you want to save the entire disk or only a specific region. Adjust the settings and click Next.

    Hetman RAID Recovery: Image Creation Wizard
  4. Choose the directory where the image will be saved. You may select any available disk connected to your PC or upload the image via FTP.

    Hetman RAID Recovery: Choose a disk or save the image via FTP

Where Are the User’s Files Actually Stored?

The Promise Vess 1730i network-attached storage keeps OS Linux operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

RAID Recovery Software: Detailed Comparison

Product Operating system RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows, Linux, MacOS Yes, over 100 controllers FAT, exFAT, NTFS, ReFS, APFS, HFS+, Ext4, Ext3, Ext2, ReiserFS, Btrfs, VMFS, Hikvision, XFS, UFS, ZFS Yes Yes Yes
DiskInternals RAID Recovery Windows Yes, over 10 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes

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We will be happy to answer your questions!

Comments (3)

  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS Vess 1730i, feel free to leave a comment!
  • Levi McNair-Wilson
    Levi McNair-Wilson 7.09.2023 23:53 #
    Is it possible to recover data from a NAS Promise Vess 1730i device that has undergone a firmware update?
    • Hetman Software
      Hetman Software 7.09.2023 23:59 #

      It is possible to recover data from a NAS Promise Vess 1730i device that has undergone a firmware update, but it depends on the specific circumstances and the extent of the update.

      If the firmware update was successful and did not cause any data corruption or loss, then the data should still be accessible on the device after the update. In this case, you should be able to access and recover the data as you normally would.

      However, if the firmware update caused data corruption or loss, recovering the data may be more challenging. In such cases, you may need to use specialized data recovery software or consult with a professional data recovery service. They can assist in recovering the data from the device, even if it has been affected by the firmware update.

      It is always recommended to have a backup of important data before performing any firmware updates or other system changes to avoid potential data loss.

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Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as xaker.ru, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.

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Questions and answers

  • How does the NAS Promise Vess 1730i integrate with Wi-Fi standards for seamless operation?

    The NAS Promise Vess 1730i is a storage solution and does not directly integrate with Wi-Fi standards for seamless operation.

    However, the NAS can be connected to a Wi-Fi network indirectly through a Wi-Fi router or access point. The NAS typically has Ethernet ports that can be connected to the router using an Ethernet cable. This allows the NAS to be accessible over the Wi-Fi network by devices connected to the same network.

    Once connected to the Wi-Fi network, users can access the NAS and its stored data using Wi-Fi-enabled devices such as laptops, smartphones, or tablets. This enables seamless operation as users can access and manage their data wirelessly without the need for direct physical connections.

    It's important to note that the Wi-Fi performance and speed will depend on the capabilities of the Wi-Fi router or access point, as well as the network conditions and distance between the NAS and the Wi-Fi device.

  • What are the key features and capabilities of the NAS Promise Vess 1730i when connected to a Wi-Fi network?

    The NAS Promise Vess 1730i is primarily designed to be connected to a wired network rather than a Wi-Fi network. However, if you want to connect it to a Wi-Fi network, you would need to use an external Wi-Fi adapter or bridge device.

    When connected to a Wi-Fi network, the key features and capabilities of the NAS Promise Vess 1730i would remain the same as when connected to a wired network. These include:

    1. Storage Capacity: The Vess 1730i offers high storage capacity with support for up to 16 hard drives, allowing you to store a large amount of data.
    2. RAID Support: It supports various RAID configurations (RAID 0, 1, 5, 6, 10, 50, and 60) for data protection and redundancy. This ensures that your data remains safe even in the event of a hard drive failure.
    3. High Performance: The Vess 1730i is designed to deliver high performance with support for multiple simultaneous users and data-intensive applications. It utilizes advanced technologies like SAS and SSD caching to optimize performance.
    4. Scalability: It offers scalability options, allowing you to expand the storage capacity as your needs grow. You can add additional hard drives or expand with external storage enclosures.
    5. Data Protection and Backup: The Vess 1730i provides various data protection features like snapshot, remote replication, and backup solutions to ensure the safety and availability of your data.
    6. Network Connectivity: When connected to a Wi-Fi network, the Vess 1730i can still provide network connectivity to devices connected to the same network. However, the Wi-Fi connection may introduce latency or slower data transfer speeds compared to a wired connection.

    It's important to note that for optimal performance and reliability, it is recommended to connect the NAS Promise Vess 1730i to a wired network using Ethernet cables.

  • Can the NAS Promise Vess 1730i support multiple Wi-Fi standards simultaneously, and what are the potential benefits of such integration?

    No, the NAS Promise Vess 1730i is a storage device and does not have built-in Wi-Fi capabilities. It is designed to provide high-performance storage for data-intensive applications and is typically connected to a network using wired Ethernet connections.

    However, if you want to add Wi-Fi functionality to your network, you can connect a separate wireless access point or router to the NAS device. This would allow multiple Wi-Fi standards to be supported simultaneously, depending on the capabilities of the access point or router.

    The potential benefits of integrating Wi-Fi into a network with a NAS device include:

    1. Wireless mobility: Users can connect their devices to the network and access the NAS storage without being physically tethered to a wired connection. This provides flexibility and convenience in accessing and transferring data.
    2. Increased accessibility: Wi-Fi allows for easy connectivity across multiple devices such as laptops, smartphones, and tablets. Users can access the NAS storage from any Wi-Fi enabled device within the network range.
    3. Scalability: Wi-Fi networks can be easily expanded by adding more access points to cover larger areas or accommodate more devices. This allows for future growth and flexibility in the network infrastructure.
    4. Remote access: With Wi-Fi, users can remotely access the NAS storage from outside the local network. This enables access to files and data from anywhere, as long as there is an internet connection.
    5. Reduced cabling: Wi-Fi eliminates the need for extensive cabling infrastructure, making it easier to set up and maintain the network. This can be particularly beneficial in environments where running cables is impractical or costly.

    It's important to note that the NAS device itself does not directly support Wi-Fi standards, but rather relies on the integration of a separate wireless access point or router to enable Wi-Fi connectivity.