Recovering Data from NAS QNAP Turbo Station TS-253A / TS-253B / TS-253D / TS-253E RAID Controller Failure: Causes and Recovery

Has your NAS QNAP Turbo Station TS-253A / TS-253B / TS-253D / TS-253E suddenly lost its network drive and you’re unsure what to do next? Did the RAID array collapse, making your files inaccessible? Is the device throwing errors during startup? Perhaps you accidentally rebuilt the RAID array or several hard drives failed at the same time?

Recovering Data from NAS QNAP Turbo Station TS-253A / TS-253B / TS-253D / TS-253E RAID Controller Failure: Causes and Recovery

QNAP Turbo Station TS-253A / TS-253B / TS-253D / TS-253E NAS Data Recovery in 2025

In this step-by-step tutorial, we’ll show you how to rebuild your RAID and recover data from an Turbo Station TS-253A / TS-253B / TS-253D / TS-253E. We’ll walk through the most common causes of failure and demonstrate proven methods to restore files from a lost or degraded RAID array.

Recovering Data from NAS QNAP Turbo Station TS-253A / TS-253B / TS-253D / TS-253E RAID Controller Failure: Causes and Recovery

RAID Recovery™ 2.8
Recover data from damaged RAID arrays inaccessible from a computer.
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Why Regular Data Recovery Tools Can’t Restore Files from RAID

Conventional hard drives store user data by writing it sequentially across the disk surface, which means an entire file is typically located on a single drive. In contrast, when data is written to a RAID array, each file is split into multiple fragments. These fragments are then distributed and written in sequence across all the drives in the array. Depending on the configuration, fragment sizes can range from 2 KB to 2 MB, so every file is physically stored across several disks at once.

This approach significantly increases read and write performance — after all, writing two halves of a 1 GB file to two drives simultaneously is much faster than writing the full 1 GB to a single disk. However, this same mechanism makes file recovery far more complex.

Different RAID levels use different methods to distribute and protect data. On top of that, manufacturers like QNAP often add their own proprietary structures and variations. As a result, data can be written to disks in many different formats, and each requires a specific approach during recovery.

Are there any recommended best practices for securely storing usernames and passwords on NAS QNAP Turbo Station TS-253A / TS-253B / TS-253D / TS-253E devices?

Yes, there are several best practices for securely storing usernames and passwords on QNAP Turbo Station TS-253A / TS-253B / TS-253D / TS-253E devices:

  1. Enable strong password policies: Set a minimum password length, require a combination of upper and lowercase letters, numbers, and special characters. Avoid using common or easily guessable passwords.
  2. Use two-factor authentication (2FA): Enable 2FA on your QNAP device to add an extra layer of security. This will require users to provide a second form of verification, such as a code generated by a mobile app, in addition to their username and password.
  3. Regularly update firmware: Keep your NAS device's firmware up to date to ensure you have the latest security patches and fixes.
  4. Limit access privileges: Grant access privileges only to necessary users and restrict access to sensitive data. Regularly review and update user permissions to ensure they align with current requirements.
  5. Disable default accounts: Disable any default accounts that are not needed, as they can be easy targets for attackers.
  6. Enable account lockout policies: Implement account lockout policies to prevent brute force attacks. For example, after a certain number of unsuccessful login attempts, temporarily lock the account or introduce a time delay before further login attempts are allowed.
  7. Use secure protocols: When accessing your QNAP device remotely, use secure protocols such as HTTPS or VPN to encrypt the communication between the device and the client.
  8. Regularly backup data: Implement a regular backup strategy to ensure you have a copy of your data in case of any security incidents or hardware failures.
  9. Educate users: Train users on the importance of strong passwords, avoiding phishing attempts, and other best practices for maintaining security.
  10. Enable security features: QNAP devices offer various security features such as IP blocking, network access protection, and antivirus scanning. Enable and configure these features to enhance the security of your device.

Remember, security is a continuous process, so it's important to regularly review and update your security practices to stay protected.

How to Remove Hard Disks from Your NAS and Connect Them to a PC

Although the NAS Turbo Station TS-253A / TS-253B / TS-253D / TS-253E can be accessed over the network, you still need to remove its hard disks and connect them directly to a Windows PC. Only then can the recovery software properly scan and analyze the drives. Follow these steps:

  1. Power off the NAS and disconnect it from the power source.

    WARNING! Before removing any drives, carefully read the device manual. Improper actions may damage both the NAS enclosure and the hard disks in the RAID array.

  2. Remove the hard disks one by one, gently sliding each drive out of its slot. Remember that hard disks are highly sensitive: any impact or drop can cause serious physical damage.

  3. Label each hard disk according to its position inside the NAS. The order of the drives is crucial for correct RAID reconstruction.

  4. Connect the drives to your computer. In this video, we explain which ports you can use to connect hard disks and what to do if your PC does not have enough free connectors.

    Go to view
    How to Order Remote Data Recovery

    How to Order Remote Data Recovery

Step-by-Step Data Recovery with Hetman RAID Recovery

Hetman Raid Recovery

This program restores data from damaged RAID arrays and is fully compatible with QNAP Turbo Station TS-253A / TS-253B / TS-253D / TS-253E. Each hard disk in the array contains technical metadata describing how files were written. When launched, Hetman RAID Recovery analyzes this metadata, automatically reconstructs the damaged array, and provides access to its contents. After that, you can browse the recovered disk and save your files. The program can also restore files that were accidentally deleted from the network drive.

Go to view
How to recover data from a QNAP

How to recover data from a QNAP

Turbo Station TS-253A / TS-253B / TS-253D / TS-253E has 2 HDD slots, and it supports the following array types:

  • RAID 0;
  • RAID 1;
  • JBOD;

NAS supports:

  • EXT4;
  • EXT3;
  • FAT32 (External Disk Only);
  • NTFS (External Disk Only);
  • HFS+ (External Disk Read Only);

How to Safely Recover Data from Disk Images

This utility allows you to create a complete copy of a disk and work with the disk image instead of the physical drive. This approach helps protect your data from:

  • Overwriting during the recovery process;
  • Additional data loss caused by bad sectors;
  • User errors.

To create a disk image, follow these steps:

  1. Ensure you have enough free space to store the image. Its size will typically match the size of the original disk.

  2. In the main window, select the target disk and choose Tools - Save Disk. You can also select multiple disks if needed.

  3. When the Image Creation Wizard opens, select whether you want to save the entire disk or only a specific region. Adjust the settings and click Next.

    Hetman RAID Recovery: Image Creation Wizard
  4. Choose the directory where the image will be saved. You may select any available disk connected to your PC or upload the image via FTP.

    Hetman RAID Recovery: Choose a disk or save the image via FTP

Where Are the User’s Files Actually Stored?

The QNAP Turbo Station TS-253A / TS-253B / TS-253D / TS-253E network-attached storage keeps QTS operating system files on a separate RAID 1 (mirrored) array. Usually, all NAS systems create several volumes on every hard disk, and the first of them takes up to 2 Gb of space. This is where operating system files are stored. Other volumes are united into a RAID array where user’s data is written.

RAID Recovery Software: Detailed Comparison

Product Operating system RAID controller support Supported file systems Virtual RAID controller support Data recovery from damaged RAID File preview
Hetman RAID Recovery Windows, Linux, MacOS Yes, over 100 controllers FAT, exFAT, NTFS, ReFS, APFS, HFS+, Ext4, Ext3, Ext2, ReiserFS, Btrfs, VMFS, Hikvision, XFS, UFS, ZFS Yes Yes Yes
DiskInternals RAID Recovery Windows Yes, over 10 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
R-Studio Windows, Mac, Linux Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
UFS Explorer RAID Recovery Windows, Mac, Linux Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes
EaseUS Data Recovery Windows Yes, over 20 controllers FAT, NTFS, Ext2/3/4, HFS+ No Yes Yes
ReclaiMe Free RAID Recovery Windows Yes, over 100 controllers FAT, NTFS, Ext2/3/4, HFS+ Yes Yes Yes

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  • Hetman Software: Data Recovery
    Hetman Software: Data Recovery 9.08.2022 12:31 #
    If you want to ask a question about data recovery, from NAS Turbo Station TS-253A / TS-253B / TS-253D / TS-253E, feel free to leave a comment!
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Vladimir Artiukh

Author: Vladimir Artiukh, Technical Writer

Vladimir Artiukh is a technical writer for Hetman Software, as well as the voice and face of their English-speaking YouTube channel, Hetman Software: Data Recovery for Windows. He handles tutorials, how-tos, and detailed reviews on how the company’s tools work with all kinds of data storage devices.

Oleg Afonin

Editor: Oleg Afonin, Technical Writer

Oleg Afonin is an expert in mobile forensics, data recovery and computer systems. He often attends large data security conferences, and writes several blogs for such resources as xaker.ru, Elcomsoft and Habr. In addition to his online activities, Oleg’s articles are also published in professional magazines. Also, Oleg Afonin is the co-author of a well-known book, Mobile Forensics - Advanced Investigative Strategies.

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Questions and answers

  • How does the NAS QNAP Turbo Station TS-253A / TS-253B / TS-253D / TS-253E facilitate centralized photo management?

    The NAS QNAP Turbo Station TS-253A / TS-253B / TS-253D / TS-253E facilitates centralized photo management through its various features and applications. Here are some ways it enables centralized photo management:

    1. Photo Station: The NAS comes with the Photo Station application, which allows you to create a centralized photo library. You can easily upload, organize, and share your photos with others. It provides features like album creation, tagging, and searching for efficient photo management.
    2. Mobile Apps: QNAP offers mobile apps like Qphoto and Qfile that allow you to access and manage your photos from your smartphone or tablet. You can upload, browse, and share photos on the go, ensuring your centralized photo library is accessible from anywhere.
    3. Auto Photo Backup: The NAS supports automatic photo backup from various devices. By configuring the NAS to automatically back up your photos from smartphones, cameras, or other devices, you can ensure that all your photos are securely stored in one centralized location.
    4. Facial Recognition: QNAP NAS models like TS-253D and TS-253E support facial recognition. This feature allows you to automatically categorize and tag photos based on the people in them. It simplifies the process of organizing and searching for photos based on individuals.
    5. AI-based Features: Some QNAP NAS models, like the TS-253D, also offer AI-based photo management features. These include AI album creation, object recognition, and scene detection. The NAS can automatically analyze and categorize your photos based on their content, making it easier to find specific types of photos.
    6. Third-Party Integrations: QNAP NAS supports integration with popular photo management applications like Google Photos and Adobe Lightroom. This allows you to sync or backup your photos to these platforms while still maintaining a centralized library on your NAS.

    Overall, the QNAP Turbo Station NAS models provide a range of features and applications that simplify the process of centralized photo management. They offer convenient access, organization, and backup options, along with advanced features like facial recognition and AI-based categorization.

  • What are the key features and capabilities of the QNAP Turbo Station TS-253A / TS-253B / TS-253D / TS-253E that make it suitable for handling large photo collections?

    The QNAP Turbo Station TS-253A / TS-253B / TS-253D / TS-253E offers several key features and capabilities that make it suitable for handling large photo collections:

    1. High-performance processor: These models are powered by Intel processors, such as the TS-253A with an Intel Celeron N3150 quad-core 1.6GHz processor or the TS-253D with an Intel Celeron J4125 quad-core 2.0GHz processor. These processors provide ample processing power to handle large photo collections efficiently.
    2. Expandable memory: The Turbo Station models come with expandable memory slots, allowing you to increase the RAM capacity as per your requirements. This enables smooth operation and faster access to your photo collection.
    3. High-speed data transfer: The Turbo Station supports high-speed data transfer protocols like USB 3.0, Gigabit Ethernet, and HDMI output. This ensures quick and seamless transfer of photos from external devices, fast network connectivity, and the ability to connect to high-resolution displays for photo viewing.
    4. RAID support: These models support various RAID configurations, including RAID 0, 1, JBOD, and more. RAID provides data redundancy and protection against hard drive failures, ensuring the safety and integrity of your photo collection.
    5. Photo management applications: QNAP provides a range of photo management applications, such as Qphoto and Photo Station, which allow you to organize, browse, and share your photos easily. These applications offer features like facial recognition, tagging, and automatic categorization, making it convenient to manage large photo collections.
    6. Scalability: The Turbo Station models come with multiple drive bays, allowing you to install additional hard drives as your photo collection grows. This scalability ensures that you have ample storage space for your expanding collection.
    7. Remote access and sharing: QNAP's Turbo Station models provide remote access capabilities, allowing you to access and manage your photo collection from anywhere using mobile apps or web browsers. You can also easily share your photos with others by generating shareable links or creating private albums.
    8. Backup and synchronization: The Turbo Station supports various backup and synchronization options, including QNAP's proprietary software like Hybrid Backup Sync. This enables you to create backups of your photo collection to external devices or cloud storage services, ensuring data protection and redundancy.

    Overall, the QNAP Turbo Station TS-253A / TS-253B / TS-253D / TS-253E offers a powerful hardware configuration, advanced photo management applications, scalability, and data protection features that make it ideal for handling and managing large photo collections.

  • How does the NAS QNAP Turbo Station TS-253A / TS-253B / TS-253D / TS-253E ensure data security and backup for centralized photo management?

    The NAS QNAP Turbo Station models (TS-253A, TS-253B, TS-253D, TS-253E) provide several features to ensure data security and backup for centralized photo management. Some of these features include:

    1. RAID Support: These NAS models support various RAID configurations, including RAID 0, 1, JBOD, and more. RAID helps protect against data loss by distributing data across multiple hard drives and providing redundancy.
    2. Snapshot Protection: QNAP NAS devices offer snapshot technology, which allows you to take point-in-time snapshots of your data. This feature enables quick recovery in case of accidental deletion or modification of photos.
    3. Data Encryption: The NAS supports AES 256-bit encryption, which ensures that your data is securely stored and protected from unauthorized access. Encryption can be applied to shared folders, volumes, or even the entire NAS.
    4. Backup Solutions: QNAP provides various backup solutions to ensure data redundancy. These include QNAP's proprietary backup software, Hybrid Backup Sync, which supports scheduled backups to external devices, remote servers, or cloud storage services like Amazon S3, Microsoft Azure, and more.
    5. RTRR (Real-Time Remote Replication): This feature allows you to replicate data in real-time to a remote QNAP NAS or an FTP server for offsite backup. It ensures that your photos are continuously backed up and protected from local disasters.
    6. Snapshot Replica: This feature allows you to replicate snapshots to a remote NAS, providing an additional layer of data protection and disaster recovery.
    7. Antivirus Protection: QNAP NAS devices come with built-in antivirus software that helps to detect and remove malware, ensuring that your data remains safe and free from malicious threats.
    8. User Access Control: QNAP NAS provides comprehensive user access control, allowing you to set permissions and restrictions for different users or groups. This ensures that only authorized individuals can access and modify your photo collection.

    By combining these features, the NAS QNAP Turbo Station models offer robust data security and backup capabilities for centralized photo management, protecting your valuable memories from loss or unauthorized access.